Cancelling or altering your order:

You are not entitled to any relevant refund should you cancel or to amend your Order. You are welcomed to contact our Customers Care Department and the staff will contact the Takeaway or Restaurant about your concerns. MealsOnline will strive to but cannot guarantee the Takeaway or Restaurant which accepted your Order in the first place would respond in the way you had expected. The outcome of this would depend on the processing stage of your Order. 

Takeaway rejections and Order processing:

Once your Order has reached us, MealsOnline will forward to you in the form of email to confirm it is undergoing processing by the relevant Takeaway. Please note that the confirmation onscreen of Order taken or email confirmation does not represent for a contractual meaning that the relevant Takeaway is processing your Order. Whilst MealsOnline will strive to update the processing stage of a specific Order but it also depends on the Takeaway to process your Order whether to reject it or to proceed based on reasons such as heavy workload. In accordance with our policy, you are entitled to full refund from the Takeaway should it breached with the agreement with you.

You are reminded that complaints against the takeaway relating to a specific order which failed to deliver can only be accepted before the closing time of that particular business on the same day of the order made.